Shipping and Return Policy

In stock items typically ship within 2 businesss day after your order is processed. Orders can take an additional 3 - 7 business days to arrive. Orders are processed Mon-Fri from 9-5 pm EST. - Kem.com is not responsible for delays in delivery by freight carriers and will not refund the cost of expedited freight. - Unopened, non-custom, damaged merchandise may be returned within 10 days from the date of shipment. Pleae call 631-298-0005 for a return authorization. After 10 days, customer must contact the manufacturer for warranty issues or claims. - We do not accept returns on Kem card decks which have been opened. - Custom products are not eligible for return. - Returns received for unopened product without prior authorization will be subject to a 15% restocking fee. - Returns received for opened product without prior authorization will not be credited. - Freight and return freight charges are not eligible for credit on any return.